ProxyAV update failed. sslv3 alert handshake failure

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Article ID: 168366

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Updated On:

Products

ProxyAV Software - AVOS ProxySG Software - SGOS

Issue/Introduction

Customer has issue in upgrading Antivirus pattern in ProxyAV. Eventlog show as below.

2014-10-28 00:04:10+00:00UTC AV Updater: failed! "default" state HTTPS client error: sslv3 alert handshake failure 

Cause

Due to the Poodle Vulnerability, all SSLv3 connections are now rejected. The customer should select TLS for SSL since it is a much more secure connection method.

Resolution

Customer can change to TLS after login to management console > Advanced > SSL Client > SSL versions: then choose TLSv1.