Why do I get an authentication prompt for a user that is not in the domain when authenticating via the ProxySG appliance with IWA?

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Article ID: 168343

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

Why do I get an authentication prompt for a user that is not in the domain when authenticating via the ProxySG appliance with IWA?

Cause

If you are using a computer that is not a member of the domain that the BCAAA agent is installed in or that the ProxySG appliance is a member of, the user is provided an authentication prompt because the user's cached OS credentials are not be valid with the domain.
 

Resolution

Add the computer to the domain or enter valid domain credentials.