ProxySG crashes when Encrypted Tap is enabled

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Article ID: 168283

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Updated On:

Products

Asset Management Solution ProxySG Software - SGOS

Issue/Introduction

After enabling the Encrypted Tap feature, the ProxySG appliance may experience unexpected restarts at random times.

The restarts will look like this, if the mini-context is viewed from a sysinfo:

Running Version: SGOS 6.5.5.4, Release id: 148667
Produced on Thursday October 16 2014 13:17:38
Size on disk is 896249344 bytes.

Minicontext produced on: 2014-10-16 13:17:38+00:00UTC
Minicontext version: 1.5
ProxySG Appliance: Version 6.5.5.4.148667
Architecture: x86_64
Kernel: Multiprocessor
System image flags: Customer, Optimized, Non-GDB, 64-bit

Hardware exception code: 0x0
Software exception code: 0x810001
Page fault linear address: 0x0
Process group: "PG_HTTP"
Process: "HTTP SW AF8B8EB90 for 2703A5B90" in "" at .text+0x0
Register context:
      RIP              RSP              RBP              RDI
0000000438AA4520 0000000AF8B8CE88 0000000AF8B8CED0 0000000000000000 
      RSI              RDX              RCX              RBX
0000000000000000 0000000000000000 0000000000000000 000000043C85A778 
      RAX              R8               R9               R10
0000000000000000 0000000000000000 0000000000000000 0000000000000000 
      R11              R12              R13              R14
0000000000000000 000000043C85AF12 0000000000000058 000000043C85B1A0 
      R15             RFLAGS       CS   SS
00000004395E6470 0000000000000200 0240 0248 
Call Stack:
Module "libknl_api.so" at .text+0x11d9d
Module "libc.so" at .text+0xaaf2
Module "libc.so" at .text+0x31670
Module "libstack.exe.so" at .text+0x333bd3
Module "libhttp.exe.so" at .text+0x299aca
Module "libhttp.exe.so" at .text+0x343baa
Module "libhttp.exe.so" at .text+0x328db2
Module "libhttp.exe.so" at .text+0x377594
Module "libhttp.exe.so" at .text+0x3792d5

Cause

This is a known bug in SGOS.

Resolution

This issue has been fixed in SGOS 6.5.5.7 and later releases.

Workaround

Disable the Encrypted Tap feature.