Error Message "Licensing : License key not installed (err=5505055)"

Products

• ProxySG Software - SGOS
• SWG VA-100

Issue/Introduction

When you install the license key on the Edge SWG (ProxySG) VA, you receive the following error message: "Licensing key not installed: Birthcertificate missing from License file: (err==5505055)" or "Initial license installation can only be successful if using a license file protected with a passphrase"

 

 

Environment

Edge SWG (ProxySG) VA

Cause

If you use a license file that is not protected with a passphrase, then you might receive the error message. You can install the license for the first time only if you use a license file protected with a passphrase.
 

Resolution

If your Edge SWG (ProxySG) VA is new, ensure that the license file has a passphrase before you attempt to manually install it. This can be added when downloading the license from the Broadcom portal.

If the Edge SWG (ProxySG) VA has access to the Internet you can also retrieve using the commands below. If access to the Internet is through another proxy, ensure that authentication is not required for the Edge SWG (ProxySG) VA and that it is allowed to access the Internet.

1. Use the licensing request-key CLI command.
1. Connect to CLI
2. enable > licensing mark-registered
3. enable > licensing request-key
4. Use Symantec portal credentials
2. In the Management Console, select Maintenance > Licensing > Install > Click Retrieve.