"Invalid serial number" when the Serial Number is entered into the Content Analysis System Virtual Appliance

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Article ID: 168252

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Updated On:

Products

Content Analysis Software - CA

Issue/Introduction

When you try to enter the serial number into the CAS VA, you get the following :

Welcome to the Blue Coat ProxySG.
This is a new Virtual Appliance
Please enter the serial number: xxxxxxxxxx
Invalid serial number.

Please enter the serial number:

Cause

It is possible that a wrong VA image is deployed. In the example above, a ProxySG VA is used, hence it rejects the CAS VA serial number.

Resolution

Ensure that the correct CAS Virtual Appliance is installed.