Unified Agent turns on and off constantly when using multiple VPN clients

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Article ID: 168238

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Updated On:

Products

CDP Integration Server

Issue/Introduction

After connecting to a corporate lan using a 3rd-party VPN client, the Unified agent turns off and on. Both VPN client compete, resulting in tunnel flapping.

Cause

The Unified Agent is designed to operate in a split tunnel environment. Essentially, both VPN clients are competing to establish tunnels, which might create a condition where one client is trying to establish a tunnel within a tunnel.

Resolution

For both clients to function, configure as Split-Tunnel VPN connections.