Unified Agent install fails with "The File 'bcua_service.exe' is not marked for installation"

Article Id: 168235

Status: Published

Updated On: 19-08-2018 13:34

Legacy Id: TECH244811

Products:

Web Security Service - WSS ProxySG Software - SGOS

Issue/Introduction:

Following the setup guide for Unified Agent for "Example Installations and Uninstallation"
https://support.symantec.com/content/unifiedweb/en_US/article.DOC10695.html

Shows a command of:

bcuaXX-setup.msi /qr CM_URL=https://mysg.example.com:8084 REINSTALL=ALL REINSTALLMODE=vamus FORCEREBOOT=no"

When testing this with a new installation you see error:

Installer Information:
The File 'bcua_service.exe' is not marked for installation.

Resolution:

Remove the "REINSTALL" and "REINSTALLMODE" parameters from the example and test.

See below for a new sample command:

bcuaXX-setup.msi /qr CM_URL=https://mysg.example.com:8084