Multiple VPN connections failing on iOS devices

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Article ID: 168226

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Updated On:

Products

CDP Integration Server

Issue/Introduction

Attempting to use different VPN connections for cloud service and into corporate network.  Cloud service tunnel is always active as indicated by the VPN indicator on the device. When connecting to an internal LAN using your corporate VPN client, the Blue Coat Cloud VPN will disconnect and protection is no longer available. 

Cause

Apple devices only support a single full tunnel VPN connection at a time.

 

Resolution

Protecting your corporate LAN insures your clients are continuously protected regardless of which VPN is active. Corporate users will send all request to the corporate network which is a Blue Coat protected network. When not attached to the corporate LAN the Blue Coat MDM will once again become active and provide continued protection for your clients.