Using GPO fails to update Unified Agent
Article ID: 168211
Updated On:
Products
Web Security Service - WSS
CDP Integration Server
Issue/Introduction
The following error was seen in the eventlogs when the update of the Unified Agent failed:
Product: Unified Agent -- Error 1921. Service 'Blue Coat Unified Agent' (bcua-service) could not be stopped. Verify that you have sufficient privileges to stop system services.
Product: Unified Agent -- Error 1921. Service 'Blue Coat Unified Agent' (bcua-service) could not be stopped. Verify that you have sufficient privileges to stop system services.
Cause
GPO was running as User Policy.
Resolution
Changed GPO to run as Machine Policy.
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