Using GPO fails to update Unified Agent

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Article ID: 168211

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Updated On:

Products

Web Security Service - WSS CDP Integration Server

Issue/Introduction

The following error was seen in the eventlogs when the update of the Unified Agent failed:

Product: Unified Agent -- Error 1921. Service 'Blue Coat Unified Agent' (bcua-service) could not be stopped.  Verify that you have sufficient privileges to stop system services.

 

Cause

GPO was running as User Policy.

Resolution

Changed GPO to run as Machine Policy.