KNOWN ISSUE: Not able to download packages from PS - Download Snapshot failed: HTTP Request Failed. The operation completed successfully. (-2147352567)

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Article ID: 168207

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

New clients are unable to download packages, the error that is being seen in the logs is:

<Description: Get 'http://server.domain.com/Altiris/PS/getpackagesnapshot.asp?PackageId=5e30c5da-4789-4d86-8b95-10574bf95eca#5E30C5DA-4789-4D86-8B95-10574BF95ECA&compress=1' failed: HTTP Request Failed: The operation completed successfully. (0)

Description: HTTP Request Failed: The operation completed successfully. (0)

Description: Download Snapshot failed: HTTP Request Failed: The operation completed successfully. (-2147352567)

Cause

Here it was found that the code was unable to handle the backslash character, '\', on the end of the parameters parsed for the altiris agents install path at time of installation. It did not however affect functionality in any way until it came time to install the Package Server agent on that client where the Local Path configured in IIS would break all web access to the GetPackageSnapshot.asp on that package servers stopping the clients from pulling down the packages.

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This error can also be caused if Active Server Pages has not been installed as an IIS component via 'Add/Remove Programs'.

Resolution

Download SP3 KB34317 Update (R6) from:  http://www.solutionsam.com/solutions/6_0/Altiris_NS_6_0_SP3_KB34317.exe

Release notes can be found at:  https://kb.altiris.com/article.asp?article=34317&p=1


Applies To
NS 6.0 SP3 R2 and most likely prior and later releases of NS.