All intelliVM tasks fail with intelliVM error after customizing the intellivm profile in Malware Analysis

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Article ID: 168206

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Updated On:

Products

Malware Analysis Software - MA

Issue/Introduction

Cause

Password change in the intelliVM.

Resolution

If you changed the password of the user admin when customizing an intelliVM profile, all tasks for this profile will fail since MAA cannot login to the intelliVM anymore.

/opt/mag2/logs/ivmcontrold.log will show:

WTSQueryUserToken  An attempt was make to reference a token that does not exist

You need to customize the intelliVM profile again, and rest the password to be empty (no password).  Then you need to build the profile again.