Proxy stops processing user traffic due to a high number of Server Workers (SW) in comparison to Client Workers (CW)

Article Id: 168202

Status: Published

Updated On: 13-05-2017 11:30

Legacy Id: TECH244772

Products:

Asset Management Solution , ProxySG Software - SGOS

Issue/Introduction:

Proxy stops processing user traffic due to a high number of HTTP Server Workers (SW) in comparison to HTTP Client Workers (CW)

Cause:

This has been identified as bug B#208098

Resolution:

B#208098 has been fixed in SG 6.5.5.5 and newer SG 6.x versions. Please upgrade to SG 6.5.5.5.

Workaround

If the bad SWs were due to the unstable network, create a policy to bypass cache in general as a workaround until you upgrade to SG 6.5.5.5.

<Proxy>
bypass_cache(yes) ; this should be removed once you upgrade to SG 6.5.5.5.