ICSP/NNP Locked out by remote access list

Products

• Symantec Products

Issue/Introduction

You are looking at an article which is applicable to an earlier version of ICSP. The information in this article might be outdated, or invalid. To view the latest information about ICSP, see the ICSP online Help.

 

 

The remote access list was edited in ICSP and now you cannot log into the User Interface anymore

Resolution

Log in to the appliance locally using

username: root
password: admin  #this is the default password for the user "admin" in the UI. If this was changed, so did the root password.

To change the remote access list back to default do as follows:

1. Stop nnpd:
/etc/init.d/nnpd.sh stop

 

2. Edit the configuration:
nano /opt/norman/resources/nnpd.jsoncfg

3. Scroll down until you find "remote_access_list". Now edit the IP list so it looks like this:

"remote_access_list": {
          "ip": [
            "0.0.0.0"
          ],
          "netmask": [
            "0.0.0.0"
          ]
        },

4. Save and exit nano.

5. Start nnpd:
/etc/init.d/nnpd.sh start

Now access the User Interface again