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Unable to access Adobe Creative Cloud Web Security Service
Article ID: 168158
Updated On:
Products
Web Security Service - WSS
Issue/Introduction
Users protected by the Web Security Service (WSS) receive a login dialog when attempting to access Adobe Creative Cloud. After entering credentials, the user is still unable to access it.
Cause
SSL Interception is usually the cause of this particular problem.
Resolution
If the client connects through the Explicit Proxy method or the Unified Agent app
- Add adobe.com and adobelogin.com to the bypass list within the portal. For more information, refer to Configure the Web Security Service to bypass certain sites
For other access methods, add the addresses to the firewall or proxy device to bypass configuration.
Feedback
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