Reporter Database Expire Not Deleting Files

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Article ID: 168153

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Updated On:

Products

Reporter

Issue/Introduction

Reporter - Database Expire Not Deleting Files
Database expire runs when scheduled and completes without error but files older than the expiration days are not deleted.

Cause

Customer followed steps in article 000010417 (formerly FAQ415) to fix a corrupted database.    When recreating the main and video folders, they were created starting with capital letters (Main, Video).  
Reporter is hard coded to look for lower case directories in this instance.
This only occurs on Windows and on Linux the database wouldn't load at since Linux is case sensitive.

Resolution

Shutdown the Reporter service and rename the Main and Video folders to lowercase main and video.