Reporter Database Expire Not Deleting Files
Article ID: 168153
Updated On:
Products
Reporter
Issue/Introduction
Reporter - Database Expire Not Deleting Files
Database expire runs when scheduled and completes without error but files older than the expiration days are not deleted.
Database expire runs when scheduled and completes without error but files older than the expiration days are not deleted.
Cause
Customer followed steps in article 000010417 (formerly FAQ415) to fix a corrupted database. When recreating the main and video folders, they were created starting with capital letters (Main, Video).
Reporter is hard coded to look for lower case directories in this instance.
This only occurs on Windows and on Linux the database wouldn't load at since Linux is case sensitive.
Reporter is hard coded to look for lower case directories in this instance.
This only occurs on Windows and on Linux the database wouldn't load at since Linux is case sensitive.
Resolution
Shutdown the Reporter service and rename the Main and Video folders to lowercase main and video.
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