MAA/MAG2 Queue has a Stuck Task

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Article ID: 168130

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Updated On:

Products

Malware Analysis Software - MA

Issue/Introduction

Tasks are backing up because other tasks are stuck

Resolution

If it looks like tasks are stuck, you can clear the task queue and attempt to resubmit the tasks.  

WARNING:  This will clear all current tasks in the queue.  Tasks will need to be resubmitted in order to be processed again.

To clear the task queue, open an SSH session as the g2 user:
​sudo supervisorctl stop vbox:*


Then run this command:

[email protected]:~$ curl -X POST http://IP_address/rapi/system/purge_task_queues


Finally run this command:
 
sudo supervisorctl restart all