How to configure the default color of remote control

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Article ID: 16807

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When we use SA remote control on the internet, we would like to reduce the color to reduce the bandwidth usage of the network.



How to configure SA remote control to start with this color ?

<Please see attached file for image>

sa_default_color.png

Environment

Windows 2008 or Windows 2012SA included in Service Desk 14.1 or 17

Resolution

Start the Service Desk Console

Administration tab, Support Automation, Adaptations, Properties list

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKoMAAW" alt="config.png" width="1448" height="832">

Attachments

1558719305648000016807_sktwi1f5rjvs16v9l.png get_app
1558719303714000016807_sktwi1f5rjvs16v9k.png get_app