How to troubleshoot AWS (Automated Workflow System)

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Article ID: 168058

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Updated On:

Products

XOS

Issue/Introduction

How to troubleshoot AWS (Automated Workflow System)NA

Cause

The goal is to provide a list of locations to look when trying to identify an issue with AWS.

Resolution

There are 3 places to troubleshoot issues that arise when using AWS.

1.       The /var/log/aws.log file – This file displays any options selected and the error messages generated.

2.       The traditional /var/log/messages on the primary CPM.

3.       Use the files in the /var/log/scas/manual/ folder to observe what the AWS scripts were expecting to see, and at what point information is written to the files. This folder contains every step taken by AWS, and writes it to a file. You have a folder with the timestamp when AWS was called, and in the .spool files you have the commands and the results of the command.

Here is an example of the log file:

##*********************************************

## Comment : 7 CARDAFTER = Active CARDBEFORE = Up

## Time : 07/24/10 19:14:58

##*********************************************

 

##*********************************************

## Comment : 8 CARDAFTER = Active CARDBEFORE = Active

## Time : 07/24/10 19:14:58

##*********************************************

 

##*********************************************

## Comment : 9 CARDAFTER = Active CARDBEFORE = Active

## Time : 07/24/10 19:14:58

##*********************************************

 

##*********************************************

## Comment : 10 CARDAFTER = Active CARDBEFORE = Active

## Time : 07/24/10 19:14:58

##*********************************************

 

##*********************************************

## Comment : 11 CARDAFTER = Standby CARDBEFORE = Standby

## Time : 07/24/10 19:14:58

##*********************************************

 

##*********************************************

## Comment : 12 CARDAFTER = Standby CARDBEFORE = Standby

## Time : 07/24/10 19:14:58

##*********************************************

 

##*********************************************

## Comment : 13 CARDAFTER = Up CARDBEFORE = Up

## Time : 07/24/10 19:14:58

##*********************************************

 

##*********************************************

## Comment : 14 CARDAFTER = Offline CARDBEFORE = Offline

## Time : 07/24/10 19:14:58

##*********************************************

 

##*********************************************

## Comment : CARD 7 is not in same

## Time : 07/24/10 19:14:58

##*********************************************

 

##=============================================

## Error : The chassis did not come up correctly.

## Time : 07/24/10 19:14:58

##=============================================

Workaround

NA