VIP Microsoft Credential Provider | Error System cannot contact validation server, or validation server is down

Article Id: 168016

Status: Published

Updated On: 07-03-2019 15:47

Legacy Id: TECH24431

Products:

VIP Authentication Service , VIP Software Development Kit , VIP Enterprise Gateway

Issue/Introduction:

After installing VIP Microsoft Credential Provider user when trying to login gets below error:
System cannot contact validation server, or validation server is down

System cannot contact validation server, or validation server is down

Cause:

This may happen if DNS Name is configured for connecting to the RADIUS server in the Microsoft Credential Provider.

Resolution:

Please use IP Address only for connecting to the RADIUS Server in the Credential Provider.

Registry: HKLM\SOFTWARE\Symantec\CP:
LoginDomainFieldId (DWORD): 9
Retries (String): 5
Time Out (String): 10
Validation Server (String): VIP-EG-IP:PORT:camouflaged_secret