Checking Service Contract status for specific serial numbers (PDP customers)

Article Id: 167871
Status: Published
Updated On: 13-05-2017 10:55
Legacy Id: TECH243936
Products:
XOS
Issue/Introduction:

This article describes how Premium Direct Plus customers can check support contract status for a specific serial number.This article describes how Premium Direct Plus (PDP) customers can check Service Contract status for a specific serial number.

Cause:

Goal: To check Service Contract status for a specific serial number.

Resolution:

PDP customers can check Service Contract status for owned assets by logging into the Customer Support Portal and doing the following:

  1. Click the Asset Base tab
  2. Search for the serial number in question
Should there be any remaining questions about Service Contract status, please contact your Designated Support Engineer.

Workaround

N/A