Scheduled dashboard output file is blank for users who were synchronized from CAPC (CABI users with tenant).

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration

Issue/Introduction

How to resolve a blank scheduled dashboard file for users who were synchronized from a CAPC/CABI integration.

Environment

CAPM 3.5 CABI integration

Resolution

Steps to reproduce:

1. Configure CABI and CAPC for User Sync
2. on CAPC go to  Inventory - CABI
3. on CABI make sure that you login as User Sync
4. Go to Public - ca - pm - Dashboards
5. Run Scheduled job for CA PM Monitoring status or CA PM Overview Product Usage (output PDF)
6. After job executing run output PDF file

 

Solution:

1. Go to tomcat base directory where CABI Installed.
2. Navigate  to  webapps\jasper server-pro\WEB-INF to the folder
3. Search for applicationContext-externalAuth-template-mt.xml file
4. Open file ,search for “proxyRequestParameterAuthenticationFilter” with in the file.
5. change the WebUILoginEnabled  property value  from false to true
6. Restart the tomcat.