Upgrading to the latest version of Security Analytics
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Upgrading to the latest version of Security Analytics

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Article ID: 167794

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Updated On:

Products

Security Analytics Security Analytics - VA

Issue/Introduction

For the most up-to-date information on upgrading Security Analytics, please view the release notes on the Broadcom documentation site by clicking Security Analytics 8.2.8 documentation.  Click the appropriate version in the dropdown depending on which version you are trying to upgrade to. This article explains some of the different methods you can use to upgrade your Security Analytics appliance. 

Resolution

To upgrade your existing appliance to the latest release of Security Analytics, your appliance must meet the following pre-requisites:

  • The appliance is running Security Analytics Version 7.x or greater
  • The appliance has a current maintenance support contract

Depending on what version you are running will determine your upgrade path.  A supported upgrade path is critical to a successful upgrade.  The release notes for each version are available on the Broadcom documentation site. Refer to the release notes for the latest supported upgrade paths.

You may need to manually download either the ISO file or the tar file for the various upgrade methods below.  You can download the ISO or tar by going to https://support.broadcom.com and logging in with your customer credentials and then locating Security Analytics and following the links to "Download" the latest version.  If you need a older version that is not longer available, you may contact technical support for assistance.

NOTE:  If you need NSR-53, it can be downloaded here:  https://license.soleranetworks.com/upgrades/NSR53  (Username and password is your legacy 16-digit license key)

 

Network Upgrades (with direct Internet access via the GUI)

  1. Login to the Security Analytics Appliance with a user that has admin rights.

    NOTE:  The following upgrade server details should always be there if the appliance was licensed properly via the license server.  Use these details solely for verification.

  2. Select Settings | Upgrade | Add Upgrade Server or click New.
  3. Select HTTPS for Protocol.
  4. Enter license.soleranetworks.com for Host (upgrade.soleranetworks.com also works)
  5. Use /upgrades/ for the Path.
  6. Manifest should show Manifest.xml.
  7. Enter the License key for both the username and the password (if you don't have your License Key, please contact technical support)
  8. Click Save.
  9. Click the circular green arrow icon under Actions.
  10. Select the Available Version and click Download Upgrade.
  11. Wait while the ~2 GB file is downloaded to the appliance (downloads are stored in the /ds directory structure).
  12. Click the option to Reboot once prompted.

From this point you will not be presented with the upgrade status. The upgrade can take anywhere from 10 to 30 minutes. The server will need to reboot twice during the upgrade process.  Once the server responds again, log in and confirm that the new version is being displayed. 
 

Command Line Upgrades

In addition to using the Upgrade page in the GUI, if you have root access, you can perform the upgrade from the command line.  There are two options, encrypted tar, and ISO.
 
To use the encrypted .tar file (preferred), do the following:

  1. Using the df -h command, confirm that you have at least 3 GB of free space in the /ds partition.  
  2. Delete any old upgrade ISOs or files in the root of the /ds directory. 
  3. Delete ALL files in the /ds/upgrade directory with rm -fr /ds/upgrade/*
  4. Copy the .tar file to the /home directory on the appliance.
  5. If you have copied the file from a USB-attached device, disconnect it physically.
  6. Run the following script: /etc/utils/verify-reboot-upgrade.sh /home/XXXXXXX.tar
  7. After the extraction is complete, reboot the appliance to initiate the automated upgrade.

To use the .iso file, do the following:

  1. Using the df -h command, confirm that you have at least 3 GB of free space for the /ds partition.  
  2. Delete any old upgrade ISOs or files in the root of the /ds directory. 
  3. Delete ALL files in the /ds/upgrade directory with rm -fr /ds/upgrade/*
  4. Copy the .iso file to the /home directory on the appliance.
  5. If you have copied the file from a USB-attached device, disconnect it physically.
  6. Run the following script: /etc/utils/solera-upgrade.sh /home/XXXXXXX.iso
  7. After the extraction is complete, reboot the appliance to initiate the automated upgrade.

If you have any questions or need further assistance with the upgrade process, contact technical support.

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