NPM Bouncing link due to loss of heartbeats on the APM

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Article ID: 167765

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Updated On:

Products

XOS

Issue/Introduction

Customer reports following messages repeatedly for APMs running Checkpoint:

Aug 28 06:01:50 npm1 kernel: xbprc: sdp-3 (slot-5) Bouncing link due to loss of heartbeats ipstat= 0481 opstat= 4411. 
Aug 28 06:01:50 npm2 kernel: xbprc: sdp-3 (slot-5) Bouncing link due to loss of heartbeats ipstat= 0481 opstat= 4411. 
Aug 28 06:01:50 npm2 kernel: xbprc: sdp-3 (slot-5): Port is down


 

Resolution

NPM experiencing issues communicating heartbeat with the APM on the backplane.  If this is occurring, implement manual sim affinity and re-evaluate.  If this condition persists, contact Technical Support.

(Reference article #4170)