Browser showing error "Network Error (ssl_server_cert_untrusted_issuer)"

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

Root Cause: As SSL client, the Edge SWG (ProxySG) did not trust certificates issued by the Certificate Authority (CA) which is not stored inside CA list.

Resolution

Importing the CA from the website into Edge SWG (ProxySG) CA addressed the problem.

To import  CA certificate into Edge SWG (ProxySG) CA store:

1. Go to Configuration > SSL > CA Certificates > CA Certificates tab, and click the Import button.
   • ​
2. Enter New CA Certificate name, and copy and paste the certificate into the column in PEM format.
   •    Example:
         -----BEGIN CERTIFICATE-----
     MIIEdDCCA1ygAwIBAgIQRL4Mi1AAJLQR0zYq/mUK/TANBgkqhkiG9w0BAQUFADCB
     lzELMAkGA1UEBhMCVVMxCzAJBgNVBAgTAlVUMRcwFQYDVQQHEw5TYWx0IExha2Ug
     Q2l0eTEeMBwGA1UEChMVVGhlIFVTRVJUUlVTVCBOZXR3b3JrMSEwHwYDVQQLExho
     dHRwOi8vd3d3LnVzZXJ0cnVzdC5jb20xHzAdBgNVBAMTFlVUTi1VU0VSRmlyc3Qt
     SGFyZHdhcmUwHhcNOTkwNzA5MTgxMDQyWhcNMTkwNzA5MTgxOTIyWjCBlzELMAkG
     A1UEBhMCVVMxCzAJBgNVBAgTAlVUMRcwFQYDVQQHEw5TYWx0IExha2UgQ2l0eTEe
     MBwGA1UEChMVVGhlIFVTRVJUUlVTVCBOZXR3b3JrMSEwHwYDVQQLExhodHRwOi8v
     d3d3LnVzZXJ0cnVzdC5jb20xHzAdBgNVBAMTFlVUTi1VU0VSRmlyc3QtSGFyZHdh
     cmUwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQCx98M4P7Sof885glFn
     0G2f0v9Y8+efK+wNiVSZuTiZFvfgIXlIwrthdBKWHTxqctU8EGc6Oe0rE81m65UJ
     M6Rsl7HoxuzBdXmcRl6Nq9Bq/bkqVRcQVLMZ8Jr28bFdtqdt++BxF2uiiPsA3/4a
     MXcMmgF6sTLjKwEHOG7DpV4jvEWbe1DByTCP2+UretNb+zNAHqDVmBe8i4fDidNd
     oI6yqqr2jmmIBsX6iSHzCJ1pLgkzmykNRg+MzEk0sGlRvfkGzWitZky8PqxhvQqI
     DsjfPe58BEydCl5rkdbux+0ojatNh4lz0G6k0B4WixThdkQDf2Os5M1JnMWS9Ksy
     oUhbAgMBAAGjgbkwgbYwCwYDVR0PBAQDAgHGMA8GA1UdEwEB/wQFMAMBAf8wHQYD
     VR0OBBYEFKFyXyYbKJhDlV0HN9WFlp1L0sNFMEQGA1UdHwQ9MDswOaA3oDWGM2h0
     dHA6Ly9jcmwudXNlcnRydXN0LmNvbS9VVE4tVVNFUkZpcnN0LUhhcmR3YXJlLmNy
     bDAxBgNVHSUEKjAoBggrBgEFBQcDAQYIKwYBBQUHAwUGCCsGAQUFBwMGBggrBgEF
     BQcDBzANBgkqhkiG9w0BAQUFAAOCAQEARxkP3nTGmZev/K0oXnWO6y1n7k57K9cM
     //bey1WiCuFMVGWTYGufEpytXoMs61quwOQt9ABjHbjAbPLPSbtNk28Gpgoiskli
     CE7/yMgUsogWXecB5BKV5UU0s4tpvc+0hY91UZ59Ojg6FEgSxvunOxqNDYJAB+gE
     CJChicsZUN/KHAG8HQQZexB2lzvukJDKxA4fFm517zP4029bHpbj4HR3dHuKom4t
     3XbWOTCC8KucUvIqx69JXn7HaOWCgchqJ/kniCrVWFCVH/A7HFe7fRQ5YiuayZSS
     KqMiDP+JJn1fIytH1xUdqWqeUQ0qUZ6B+dQ7XnASfxAynB67nfhmqA==
     -----END CERTIFICATE-----
3. Click OK and Apply to save changes and configurations.
4. Go to CA Certificate Lists, select 'browser-trusted' then select 'Edit'
5. Move the new CA you have added from the left to the right and click 'OK' then 'Apply'