Browser showing error "Network Error (ssl_server_cert_untrusted

Products

Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

Root Cause: As SSL client, the Edge SWG (ProxySG) did not trust certificates issued by the Certificate Authority (CA) which is not stored inside CA list.

Resolution

Importing the CA from the website into Edge SWG (ProxySG) CA addressed the problem.

To import CA certificate into Edge SWG (ProxySG) CA store:

1. Go to Configuration > SSL > CA Certificates > CA Certificates tab:

And click the Import button:

2. Enter New CA Certificate name, and copy and paste the certificate into the column in PEM format.

Below is the example of the root CA certificate (GTS Root R1):
-----BEGIN CERTIFICATE-----
MIIFVzCCAz+gAwIBAgINAgPlk28xsBNJiGuiFzANBgkqhkiG9w0BAQwFADBHMQsw
CQYDVQQGEwJVUzEiMCAGA1UEChMZR29vZ2xlIFRydXN0IFNlcnZpY2VzIExMQzEU
MBIGA1UEAxMLR1RTIFJvb3QgUjEwHhcNMTYwNjIyMDAwMDAwWhcNMzYwNjIyMDAw
MDAwWjBHMQswCQYDVQQGEwJVUzEiMCAGA1UEChMZR29vZ2xlIFRydXN0IFNlcnZp
Y2VzIExMQzEUMBIGA1UEAxMLR1RTIFJvb3QgUjEwggIiMA0GCSqGSIb3DQEBAQUA
A4ICDwAwggIKAoICAQC2EQKLHuOhd5s73L+UPreVp0A8of2C+X0yBoJx9vaMf/vo
27xqLpeXo4xL+Sv2sfnOhB2x+cWX3u+58qPpvBKJXqeqUqv4IyfLpLGcY9vXmX7w
Cl7raKb0xlpHDU0QM+NOsROjyBhsS+z8CZDfnWQpJSMHobTSPS5g4M/SCYe7zUjw
TcLCeoiKu7rPWRnWr4+wB7CeMfGCwcDfLqZtbBkOtdh+JhpFAz2weaSUKK0Pfybl
qAj+lug8aJRT7oM6iCsVlgmy4HqMLnXWnOunVmSPlk9orj2XwoSPwLxAwAtcvfaH
szVsrBhQf4TgTM2S0yDpM7xSma8ytSmzJSq0SPly4cpk9+aCEI3oncKKiPo4Zor8
Y/kB+Xj9e1x3+naH+uzfsQ55lVe0vSbv1gHR6xYKu44LtcXFilWr06zqkUspzBmk
MiVOKvFlRNACzqrOSbTqn3yDsEB750Orp2yjj32JgfpMpf/VjsPOS+C12LOORc92
wO1AK/1TD7Cn1TsNsYqiA94xrcx36m97PtbfkSIS5r762DL8EGMUUXLeXdYWk70p
aDPvOmbsB4om3xPXV2V4J95eSRQAogB/mqghtqmxlbCluQ0WEdrHbEg8QOB+DVrN
VjzRlwW5y0vtOUucxD/SVRNuJLDWcfr0wbrM7Rv1/oFB2ACYPTrIrnqYNxgFlQID
AQABo0IwQDAOBgNVHQ8BAf8EBAMCAYYwDwYDVR0TAQH/BAUwAwEB/zAdBgNVHQ4E
FgQU5K8rJnEaK0gnhS9SZizv8IkTcT4wDQYJKoZIhvcNAQEMBQADggIBAJ+qQibb
C5u+/x6Wki4+omVKapi6Ist9wTrYggoGxval3sBOh2Z5ofmmWJyq+bXmYOfg6LEe
QkEzCzc9zolwFcq1JKjPa7XSQCGYzyI0zzvFIoTgxQ6KfF2I5DUkzps+GlQebtuy
h6f88/qBVRRiClmpIgUxPoLW7ttXNLwzldMXG+gnoot7TiYaelpkttGsN/H9oPM4
7HLwEXWdyzRSjeZ2axfG34arJ45JK3VmgRAhpuo+9K4l/3wV3s6MJT/KYnAK9y8J
ZgfIPxz88NtFMN9iiMG1D53Dn0reWVlHxYciNuaCp+0KueIHoI17eko8cdLiA6Ef
MgfdG+RCzgwARWGAtQsgWSl4vflVy2PFPEz0tv/bal8xa5meLMFrUKTX5hgUvYU/
Z6tGn6D/Qqc6f1zLXbBwHSs09dR2CQzreExZBfMzQsNhFRAbd03OIozUhfJFfbdT
6u9AWpQKXCBfTkBdYiJ23//OYb2MI3jSNwLgjt7RETeJ9r/tSQdirpLsQBqvFAnZ
0E6yove+7u7Y/9waLd64NnHi/Hm3lCXRSHNboTXns5lndcEZOitHTtNCjv0xyBZm
2tIMPNuzjsmhDYAPexZ3FL//2wmUspO8IFgV6dtxQ/PeEMMA3KgqlbbC1j+Qa3bb
bP6MvPJwNQzcmRk13NfIRmPVNnGuV/u3gm3c
-----END CERTIFICATE-----

3. Click OK and Apply to save changes and configurations.

4. Go to CA Certificate Lists, select 'browser-trusted' then select 'Edit'.

5. Click "+ Select Certificates" button, then tick newly imported certificate, click 'Select' and 'Apply'.

Additional Information

The easiest way to download root and intermediate certificates in PEM format is to open affected web site directly (without proxy) using firefox browser. Then verify the certificate (steps are https://support.mozilla.org/en-US/kb/secure-website-certificate), and use the Download PEM (chain) feature.