Why does the tcp_error exception display instead of my custom exception page?

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Article ID: 167747

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

tcp_error exceptions take precedence over custom exception pages if the destination host is unreachable.

 

 

Resolution

Unfortunately, there is no way to replace the tcp_error exception with a custom exception because there is no "server error" returned to the proxy. As a result no trigger will match any CPL you may have to display a specific custom exception. This is expected behavior.

You can of course modify the default tcp_error exception so that all tcp_error related errors use the same tcp_error exception.

Additional Related Articles:

TECH243616 How can I customize the default exception tcp_error?
TECH243638 TCP_ERROR - Why do I get this when I use a ProxySG.