What does Error receiving data from the authentication agent for realm realm_name, error=54 in the ProxySG Event Log mean?

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Article ID: 167734

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Updated On:

Products

Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

error=54 indicates that BCAAA is not able to read data from the ProxySG. A packet capture on the TCP port used for communication with BCAAA at the time of the issue is required for further analysis.

realm_name, error=54 appears on the event log

Resolution

The resolution would be granting modify rights on the BCAAA installation directory for the domain user which is used to run the BCAAA service