What does Error receiving data from the authentication agent for realm realm_name, error=54 in the ProxySG Event Log mean?

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

error=54 indicates that BCAAA is not able to read data from the ProxySG. A packet capture on the TCP port used for communication with BCAAA at the time of the issue is required for further analysis.

_{^{realm_name, error=54 appears on the event log}}

Resolution

The resolution would be granting modify rights on the BCAAA installation directory for the domain user which is used to run the BCAAA service