When attempting to configure a ProxySG through the Director Management Console (right-click -> Configure) you may receive the following error message:
Error occurred at local time: <date and time>
Could not launch Management Console
This error may come up if there's a compatibility or corruption issue with the Director and ProxySG Java JAR files that are cached on your workstation.
Follow these steps to resolve this issue:
* In some configurations of Windows, Java will report a different directory as the user's 'Home Directory', than the directory reported by windows as %userprofile% (for example, Java may report a folder-share where the user's roaming profile is stored, whereas Windows reports a local directory under c:\Users). In this case, the bluecoat folder containing the Director and ProxySG Java JAR files will be stored in the directory reported by Java, and it's this folder that will need to be emptied of all files and folders.
To check which folder Java is using to store the files, open the Java Console (right-click the Java Icon in the system-tray, once the main Director GUI has loaded, and click Open Java Console). In the console window that opens, look at the third line down, starting 'User home directory'.