Windows event viewer indicate BCAAA error ID 2204 and 2205.

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Article ID: 167645

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Updated On:

Products

Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

Windows event viewer indicate BCAAA error ID 2204 and 2205.

Resolution

This is a permission issue. The user running BCAAA must have write access to the BCAAA application directory.
Please check your BCAAA user and install directory permission by following step.

[Check BCAAA login user]

  1. Open "Service" CCM
    Start>Settings>Control Panel>Administrative Tools>Services
  2. Check BCAAA "Log On As"

    [Check BCAAA install directory permission]
  3. Open properties of BCAAA directory.
    Default install path is following.
    C:\Program Files\Blue Coat Systems\BCAAA
  4. Check Security Tab of BCAAA logon user's permission.
    Please add "write permission" if your BCAAA logon user does not have "write" permission.

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