Why isn't the FDR collector receiving flow detail records from PacketShaper?

Products

• PacketShaper

Issue/Introduction

After defining and enabling a flow detail record collector in PacketWise, the collector isn't receiving any FDRs.

Resolution

To troubleshoot this problem, you can verify your settings in PacketWise and in the collector, test network connectivity to the collector, and verify that FDRs are being from your PacketShaper.

See FDR Troubleshooting in PacketGuide for detailed information.