Why is the hard disk drive status displaying "status: present (unsupported)" on select ProxySG models?
Article ID: 167609
Updated On:
Products
Issue/Introduction
Blue Coat appliances with updated hard drive models display "status: present (unsupported)" when an inappropriate version of SGOS is installed.
Background Information
Blue Coat is updating hard disk drives (HDD) for select ProxySG models to new versions of 1TB and 2TB drives.
New 1TB and 2TB HDDs will replace existing 1TB and 2TB drives that are no longer manufactured.
The new HDDs are expected to commence shipping in late January 2014.
Blue Coat will provide like-for-like RMA and Field Replacement Units (FRU) for 9 months from the date of this article.
NOTE: Blue Coat will not retroactively replacing existing HDDs.
To enable full utilization and performance from these new HDDs, updated SGOS software is required.
Without an updated version of SGOS the status of a HDD will show:
status: present (unsupported)
HDDs running in an unsupported state will function, but will be of limited use.
From the Management Console, you can view the HDD status by navigating to the following screen:
Below is an example of an Eventlog entry:
"Health Monitor (OK): Disk 5 Status is 'present (unsupported)'"
The following are examples of SYSINFO entries:
Disk in slot 4: 2000 GB TOSHIBA MG03SCA200 , rev:0108 serial:Y2R0A0FZFTP5 status:present (unsupported)
Disk in slot 5: 2000 GB TOSHIBA MG03SCA200 , rev:0108 serial:Y2R0A0FHFTP5 status:present (unsupported)
Disk in slot 6: 1000 GB SEAGATE ST1000NM0023 , rev:0003 serial:Z1W00Z4S status:present (unsupported)
Disk in slot 7: 1000 GB SEAGATE ST1000NM0023 , rev:0003 serial:Z1W00SDW status:present (unsupported)
SG900-10B/20/30/45
SG9000-20B/30/40
SG900-55
| Existing Model HDDs | Replacement Model HDDs | |
| 1TB |
Seagate ST10000NM0001 | Seagate ST10000NM0023 |
| Toshiba MK1001TRKB | Toshiba MG03SCA100 | |
| Seagate ST31000640SS | ||
| Seagate ST31000424SS | ||
| 2TB | Seagate ST2000NM0001 | Seagate ST2000NM0023 |
| Toshiba MK2001TRKB | Toshiba MG03SCA200 |
Resolution
To enable full utilization and performance from these new HDDs, please ensure you are running one of the updated SGOS versions.
Minimum SGOS versions that support the new 1 & 2TB HDDs
6.5.1.1
6.4.4.1
6.3.6.1
6.2.13.2
6.1.6.3
5.5.11.3
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