You are encountering the following error messages on your PacketShaper:
See below for details regarding this error:
Note: A PacketShaper with a dead battery will still have the correct time when rebooted if a Simple Network Time Protocol (SNTP) server has been configured and enabled. Please see the link below for details setup SNTP on your PacketShaper via the Command-Line Interface (CLI):
Please see the link below for details to setup SNTP on your PacketShaper via the WUI:
If your PacketShaper has a hardware support contract, Symantec can send you a replacement battery for your unit with written instructions for installation. Please create a service request online or call Technical Support with the following information:
Name:
Email Address:
Phone Number:
Shipping Address:
Note: We do not ship to P.O. Boxes