HTTPS sites generate certificate errors when passing through Web Security Service

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Article ID: 167564

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

Users receive certificate errors attempting to access HTTPS websites with SSL interception enabled in the ThreatPulse portal.

Cause

If SSL is enabled, download and install an SSL root certificate on all client browsers.

Environment

Web Security Service

Resolution

  1. In Service Mode, select Network > SSL Interception.
  2. Download the SSL Root Certificate 

  1. Click "Save File" and save the certificate to an internally accessible location.
  2. Import the certificate to the Trusted Root Certification Authorities that are stored on the local computer. 

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