HTTPS sites generate certificate errors when passing through Web Security Service

Article Id: 167564
Status: Published
Updated On: 03-12-2019 09:45
Legacy Id: TECH243455
Products:
Web Security Service - WSS
Issue/Introduction:

Users receive certificate errors attempting to access HTTPS websites with SSL interception enabled in the ThreatPulse portal.

Cause:

If SSL is enabled, download and install an SSL root certificate on all client browsers.

Environment:

Web Security Service

Resolution:

  1. In Service Mode, select Network > SSL Interception.
  2. Download the SSL Root Certificate 

  1. Click "Save File" and save the certificate to an internally accessible location.
  2. Import the certificate to the Trusted Root Certification Authorities that are stored on the local computer.