Why does the antivirus file update fail on the ProxyAV appliance


Article ID: 167543


Updated On:


ProxyAV Software - AVOS


AV pattern file updates fail randomly with multiple errors, including:
failed! "default" state HTTP error occured. Status code: 500. Host: av-download.bluecoat.com:443
failed! "default" state Unable to connect with remote host.
failed! "default" state HTTPS client error: server does not reply on handshake
paused: cannot connect to av-download.bluecoat.com:443


The errors above suggest that the ProxyAV appliance is failing to establish an HTTPS connection with the update server. This issue can be resolved by following the steps below:

  1. Login to the ProxyAV appliance
  2. Select Advanced > SSL Client > Enable client/server HTTPS Connections 
  3. Uncheck the box and click Save Changes.