Why does the antivirus file update fail on the ProxyAV appliance

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Article ID: 167543

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Updated On:

Products

ProxyAV Software - AVOS

Issue/Introduction

AV pattern file updates fail randomly with multiple errors, including:
failed! "default" state HTTP error occured. Status code: 500. Host: av-download.bluecoat.com:443
failed! "default" state Unable to connect with remote host.
failed! "default" state HTTPS client error: server does not reply on handshake
paused: cannot connect to av-download.bluecoat.com:443

Resolution

The errors above suggest that the ProxyAV appliance is failing to establish an HTTPS connection with the update server. This issue can be resolved by following the steps below:

  1. Login to the ProxyAV appliance
  2. Select Advanced > SSL Client > Enable client/server HTTPS Connections 
  3. Uncheck the box and click Save Changes.