Why does the antivirus file update fail on the ProxyAV appliance

Article Id: 167543
Status: Published
Updated On: 13-05-2017 10:35
Legacy Id: TECH243427
Products:
ProxyAV Software - AVOS
Issue/Introduction:

AV pattern file updates fail randomly with multiple errors, including:

failed! "default" state HTTP error occured. Status code: 500. Host: av-download.bluecoat.com:443
failed! "default" state Unable to connect with remote host.
failed! "default" state HTTPS client error: server does not reply on handshake
paused: cannot connect to av-download.bluecoat.com:443

Resolution:

The errors above suggest that the ProxyAV appliance is failing to establish an HTTPS connection with the update server. This issue can be resolved by following the steps below:

  1. Login to the ProxyAV appliance
  2. Select Advanced > SSL Client > Enable client/server HTTPS Connections 
  3. Uncheck the box and click Save Changes.