Why does my SG-S400, CAS-S400 or MAA-S400 show a fan speed of 0 RPM?

Products

• CAS-S400
• SG-S400

Issue/Introduction

S400 units that were shipped prior to June 1 2015, may on rare occasion experience one or more fans disengaging during transit.
This will be evident when the unit is first removed from the box and/or when the unit is powered up for the first time.

Affected Systems:
SG-S400
CAS-S400
MAA-S400

SG-S400
To check the status of a fan on a ProxySG appliance:

1. Access the management console: https://<ipaddress>:8082
2. Select Statistics > Health Monitoring > Status:

CAS-S400
To check the status of a fan on a Content Analysis System (CAS):

1. Access the management console: https://<ipaddress>:8082
2. Click on Utilities > Onboard Diagnostics and scroll down to the Rotation Per Minute section:
   
    

MAA-S400
To check on the status of a fan on a Malware Analysis Appliance (MAA):

1. Access the management console: https://<ipaddress>
2. After logging in to the appliance, append the url to include /support. For example, https://<ipaddress>/support
3. Click on the link to Download Syslog.
4. Extract the syslog.tar file and navigate to var\log\syslog.
5. Search the contents of syslog for "fan".
   If a fan is reporting 0 RPM's this will be displayed indicated in the syslog, as can be seen in the following example:

---/CUT/---
Mar 25 18:07:28 mag2 ipmievd: Fan sensor Sys fan 2 front Lower Non-critical going low  (Reading 0 < Threshold 4500 RPM)
Mar 25 18:07:28 mag2 ipmievd: Fan sensor Sys fan 2 front Lower Critical going low  (Reading 0 < Threshold 4000 RPM)
Mar 25 18:07:28 mag2 ipmievd: Fan sensor Sys fan 2 rear Lower Non-critical going low  (Reading 0 < Threshold 3500 RPM)
Mar 25 18:07:28 mag2 ipmievd: Fan sensor Sys fan 2 rear Lower Critical going low  (Reading 0 < Threshold 3000 RPM)
---/CUT/---

Resolution

To correct this issue, any fan(s) that have disengaged during transit need to be re-seated into the fan tray.
After re-seating the fan(s), the unit will function normally.

Modifications to S400 box packaging have been made to provide additional support and stop fan(s) from disengaging during transit.
This increased packaging provides added support and stops any fan(s) from disengaging during transit.
To re-seat the fan(s):

1. Unlock and open the middle top cover.
2. Re-seat the fan(s) by aligning the fan with the motherboard fan connector, so that the fan slots easily into place.
3. If the unit is powered up when the fan(s) is re-seated a green LED will be displayed.