S400 units that were shipped prior to June 1 2015, may on rare occasion experience one or more fans disengaging during transit.
This will be evident when the unit is first removed from the box and/or when the unit is powered up for the first time.
Affected Systems:
SG-S400
CAS-S400
MAA-S400
SG-S400
To check the status of a fan on a ProxySG appliance:
CAS-S400
To check the status of a fan on a Content Analysis System (CAS):
MAA-S400
To check on the status of a fan on a Malware Analysis Appliance (MAA):
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Mar 25 18:07:28 mag2 ipmievd: Fan sensor Sys fan 2 front Lower Non-critical going low (Reading 0 < Threshold 4500 RPM)
Mar 25 18:07:28 mag2 ipmievd: Fan sensor Sys fan 2 front Lower Critical going low (Reading 0 < Threshold 4000 RPM)
Mar 25 18:07:28 mag2 ipmievd: Fan sensor Sys fan 2 rear Lower Non-critical going low (Reading 0 < Threshold 3500 RPM)
Mar 25 18:07:28 mag2 ipmievd: Fan sensor Sys fan 2 rear Lower Critical going low (Reading 0 < Threshold 3000 RPM)
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To correct this issue, any fan(s) that have disengaged during transit need to be re-seated into the fan tray.
After re-seating the fan(s), the unit will function normally.
Modifications to S400 box packaging have been made to provide additional support and stop fan(s) from disengaging during transit.
This increased packaging provides added support and stops any fan(s) from disengaging during transit.
To re-seat the fan(s):