Why are services not appearing in the ProxySG management console GUI?


Article ID: 167486


Updated On:


ProxySG Software - SGOS


Some versions of SGOS do not support Java 7.




To gain full capability of the ProxySG Management Console GUI using Java 7, you will need to use the following SGOS versions:

  • SGOS 6.4.1 or higher

The specific issue where the services are not appearing in the management console GUI is fixed in the following versions but they do not have full support for Java 7:

  • SGOS 6.3.x: minimum
  • SGOS 6.2.x: minimum

For other versions of SGOS, you will need to uninstall Java 7 and  install the latest version of Java 6. If you need to download the latest version of Java 6, see the following Java 6 download page:


Note: The issue described above does not affect the functionality of the ProxySG device itself. It only affects the GUI in that it prevents viewing and editing of the affected components but the functionality of those components is not affected.

If this does not resolve your issue, please refer to the Symantec article TECH245294 for additional steps