Why are there input errors found when viewing interface statistics on the ProxySG?

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Article ID: 167481

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

There are many reasons the ProxySG interfaces may detect input errors. Some of these causes may be related to bad cables, defective interface on switch/router/sg, duplex mismatch, etc.
To determine the root cause, it is important to try various simple troubleshooting actions such as the following:

  • Swapping cables
  • Swapping ports on switch/router/SG/Firewall and/or other
  • Hard coding duplex and speed settings on both the SG and interconnected devices
  • Swapping devices (e.g. changing the switch out with another)
  • Restarting SG and/or interconnected devices

These basic troubleshooting steps may save time by helping you find the solution prior to opening a Blue Coat technical support service request.