Why am I getting the error "License key validation failed" when trying to install the ProxySG license bin file?

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Article ID: 167469

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

The error is returned while installing the ProxySG base license when the proxy's system clock is incorrect.  Any ProxySG service that relies on certificates, such as licensing, SSL, and so forth, can be impacted if the system date and time is not properly set.

To resolve the issue, ensure the system time is properly set.

Here is an example of the error message that is returned:

Error message:LICENSING configuration installation
Compiling new configuration file:
Tue, 01 Jan 2002 08:42:10 UTC
% Licensing: License key validation failed(5570569)
There were 1 error and 0 warnings

Notice the date and time above. This information can be confirmed by looking at the sysinfo file.  The sysinfo can be obtained by going to https://<ip.address.of.proxysg>:8082/sysinfo . In this example, today's date is October 1, 2010 but the sysinfo shows Jan 1, 2002.

Version Information
URL_Path /SYSINFO/Version
Blue Coat Systems, Inc., ProxySG Appliance Version Information
Version: SGOS 5.5.3.1
Release id: 46382
UI Version: 5.5.3.1 (46382)
The current time is Tue Jan 1, 2002 09:19:12 GMT (SystemTime 189422352)
The ProxySG Appliance was last hardware rebooted 6 hours, 17 minutes, and 31 seconds ago.
The ProxySG Appliance was last software rebooted 6 hours, 17 minutes, and 31 seconds ago.