Where do I find the serial number for my Symantec ProxyAV?

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Article ID: 167441

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Updated On:

Products

ProxyAV Software - AVOS

Issue/Introduction

Where do I find the serial number for my Symantec ProxyAV?

Resolution

VIEWING PROXYAV SERIAL NUMBER THROUGH THE MANAGEMENT CONSOLE:

You can view the serial number from the ProxyAV Management Console.  Simply login to the ProxyAV's Management Console ( https://<ip.address.of.proxyav>:8082/ ) and click on the "Home" link at the top.  You should see something similar to this:

= = = = = =
Symantec ProxyAV Appliance

Hardware serial number:  XXXXXXXXXX
= = = = = =

 

VIEWING PROXYAV SERIAL NUMBER EXTERNALLY ON THE APPLIANCE:

If the ProxyAV is non-responsive and you have physical access to the device, you can view the serial numbers in the following locations for the following ProxyAV models:

ProxyAV 210-A
The labels may be found in one of two locations:

  • On the back of the unit.  A small label will have a bar code and the serial number on it.
  • On the bottom of the unit.  There will be a larger label containing specifications and other instructions.

 

ProxyAV 510-A/810-A/810-B
Facing the rear of the unit, the serial number is towards the right side near the location where an option card can be installed.  It will be either above or below this expansion card slot.