search cancel

Where do xFlow's notification failures get logged to?

book

Article ID: 16741

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

An xFlow user attempts to notify on a ticket, and it fails, Where is the error logged, or what log files should be looked for ?



Where do xFlow's notification failures get logged to?

Environment

Release:
Component: XFLOW

Resolution

The logs for xFlow Notifications normally would go to (C:\Program Files\CA\xFlow\APPS\logs) PushMS.log.

 

This MicroService however, depends on Incident MicroService (IncidentMS.log), which internally depends on Server Desk Manager (regular SDM logs from NX_ROOT/log folder.