Chassis Replacement Unit Policy (CRU)
Frequently Asked Questions (FAQ)
1. When does the updated hardware replacement policy take effect?
2. Why is Blue Coat no longer shipping full unit replacements for those models?
3. What if the hardware diagnostics are inconclusive or cannot be run?
4. Why is the CRU policy only in effect for these models?
5. Where do I find information on which components I need to remove from my appliance before shipping it back to Blue Coat?
6. What happens if I accidentally ship a full unit to Blue Coat without removing the necessary components?
7. Will there be future models added to the list of models valid for the CRU Policy?
8. What if the CRU does not resolve my original problem?