What is "R" in the serial number of my PacketShaper xxx-xxxxxxxx-R?

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Article ID: 167281

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Products

PacketShaper

Issue/Introduction

The serial number on my PacketShaper has a -R at the end. What does this stand for?

Resolution

The "R" stands for "refurbished." Symantec uses refurbished units for RMA replacement. Be assured that the unit has passed all Q&A tests and works the same as those without "R."