What is "Hardware exception code: 0x0" with "Software exception code: 0x16" ?

Products

• ProxySG Software - SGOS

Issue/Introduction

Entering the ctrl-x ctrl-h keyboard sequence on the ProxySG appliance via a serial console causes the appliance to reboot with Hardware exception code: 0x0 with Software exception code: 0x16. 

The ctrl-x ctrl-h key sequence is often used when taking a manual core dump via the serial console, and is the only cause of a system reboot.

 

The following is an example of Mini-context restart signatures: 

 

Core Header:

 

Running Version: SGOS 6.5.3.6, Release id: 140775

Produced on Tuesday May 27 2014 18:04:37

Size on disk is 201017856 bytes.

 

Minicontext produced on: 2014-05-27 18:04:37+00:00UTC

Minicontext version: 1.5

ProxySG Appliance: Version 6.5.3.6.140775

Architecture: x86_64

Kernel: Multiprocessor

System image flags: Customer, Optimized, Non-GDB, 64-bit

 

Hardware exception code: 0x0

Software exception code: 0x16

Page fault linear address: 0x0

Process group: "PG_IDLER"

Process: "idler 0" in "kernel.exe" at .text+0xafadd

Register context:

      RIP              RSP              RBP              RDI

00000000012AFADD 0000000001AE8DF0 0000000001AE8E30 0000000000000000 

      RSI              RDX              RCX              RBX

00000000018EB880 0000000000000000 0000000000000000 00000000018EB800 

      RAX              R8               R9               R10

0000000000000000 0000000000000007 0000000000000000 00000000018EBCE0 

      R11              R12              R13              R14

0000000001AE8E00 00000000018EB900 0000000001AE8EA0 00000000018EA1E0 

      R15             RFLAGS       CS   SS

0000000000000000 0000000000203246 0240 0248 

 

 

 

Please see KB article 000010392 , How do I force or create a manual memory dump on the ProxySG?