CacheFlow heartbeats are diagnostic reports that are sent to Blue Coat to allow proactive support of your CacheFlow 5000. In this article we will answer the following questions
CacheFlow heartbeats are diagnostic reports that are sent to a server at Blue Coat. Heartbeat reports are sent in the following situations:
CacheFlow heartbeats allow Blue Coat’s technical support teams to quickly address issues observed in customer deployments. The automatic upload of data means that most of the information necessary to solve the issue is already available to the support team when you raise a Service Request. Additionally, heartbeats contain operational statistics which help the engineering teams improve the CachePulse service and the overall product effectiveness
A heartbeat report is encrypted and securely uploaded to a Blue Coat server using HTTPS. Each report currently results in about 200-400Kb of data being uploaded to the server. The amount of data uploaded may increase in the future, but it is not expected to be significant.
Heartbeat data does not contain any private information. It consists of the following:
Heartbeats generated following a reboot of the appliance also include the following information:
Heartbeats are required and cannot be disabled.