Joint IC/DC Example
Certain information is always useful for Intelligence Center Cases prior to Escalation. Below is an exemplar form for the questions that should be known in a situation in which the DC and IC are running on separate servers.
For joint IC/DC Servers, the same questions would be asked for the single server.
IC Escalation Checklist Exemplar
Separate IC/DC Example
Please copy all text from the below information and paste it into an activity in the SR
Intelligence Center Environment
Customer name
Mustelid, Inc.
Associated SR
2-5555555555
IC Serial Number
905-10000001
Has the customer installed the IC permanent key?
Yes
How many devices is the customer licensed for?
100
Specify the IC Architecture
Dual IC/DC Servers
Data Collector 1 System /Software Environment
What operating system is the DataCollector 1 running?
Windows Server 2003 Enterprise
Is the OS 32bit or 64bit?
32bit
What Service Pack is running on the OS?
Service Pack 2
How much ram does the server possess?
16GB
What is the total/free disk space for each hard drive?
c:400GB/200GB d:500GB/400GB
What is the min/max Virtual Memory for each hard drive?
c:1024/2048 d:2048/16GB
Is Virtual memory set for Best Performance/Programs?
Yes
Is the Windows firewall turned on?
No
Are any of the following products installed?
Intelligence Center System /Software Environment
What operating system is the Intelligence Center running?
Windows Server 2003 Enterprise
Is the OS 32bit or 64bit?
32bit
What Service Pack is running on the OS?
Service Pack 2
How much ram does the server possess?
16GB
What is the total/free disk space?
c:500/100 d: 500/250
What is the min/max Virtual Memory for each hard drive?
c:1024:2048 d:204816GB
Is Virtual memory set for Best Performance/Programs?
Yes
Is the Windows firewall turned on?
No
Are any of the following products installed?
Network Environment
How many PacketShapers?
50
How many are Core?
4
Number of 3rd party Network devices managed by IC
0
Total Classes
4000
Total Host Pairs
50000
Total FDR Flows
4000/min
VM/SAN Environment
Are they running in a Virtual environment?
Yes
Virtualization Product?
VMware
What version?
4.0
Which servers are running virtualized?
Both
Is there any SAN environment involved in the deployment?
Yes
What type of SAN?
Local host disk