Built in ProxySG exceptions

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Article ID: 167217

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Updated On:

Products

SG-300 Symantec WebFilter (formerly Blue Coat WebFilter - BCWF) SG-600 Intelligence Services SG-510 SG-810 SG-9000 SG-900 SG-S500 SG-S400 Secure Web Gateway Virtual Appliance SG-S200 ProxySG Software - SGOS SWG VA-100

Issue/Introduction

What do the ProxySG built-in exceptions mean?
Is there a list of all the ProxySG built-in exceptions?
How do I know what these exceptions mean?

Resolution

The built-in exceptions list can be found from the command line interface (CLI) by executing the following command:

ProxySG>show exceptions
Built-in:
authentication_failed
authentication_failed_password_expired
.......
unsupported_protocol
virus_detected

Exceptions can also be viewed in the GUI under Configuration > Policy > Exceptions > View Exceptions, Current Exceptions and click view.

If you want to know what a particular exception means, then type in "show exceptions <exception_name>".  Here is an example of what the authentication_failed exception means.


ProxySG>show exceptions authentication_failed
 $(exception.id):
authentication_failed

 $(exception.summary):
Access Denied

 $(exception.details):
Your credentials could not be authenticated: $(quot)$(sc-auth-status)$(quot). You will not be permitted access until your credentials can be verified.

 $(exception.help):
This is typically caused by an incorrect username and/or password, but could also be caused by network problems.

 HTTP $(exception.code):
401

ProxySG>