What does 'Scan operation timed out error code: 0x00000000' mean?

Products

• ProxyAV Software - AVOS

Issue/Introduction

You see the message: 'Scan operation timed out error code: 0x00000000' in the AV alert logs and you would like to know the meaning.

Resolution

This message means the file scan took longer to scan the the configured time out on the ProxyAV. The default timeout configured for file scanning is 800 seconds.