To help Blue Coat Customer Support troubleshoot network slowness that could be related to authentication issues, make sure that you have the following data:
Collecting all of the data above allows you to capture the issue concurrently on the client, the appliance, and in BCAAA.
To prevent trace loss, add the following temporary troubleshooting layer:
Configure and perform packet captures and policy trace:
Upload Sysinfo, Snapshots, policy trace, PCAPs, and Event logs from the appliance to the SR: