What can I do if I'm unable to download the anti-virus database for my Content Analysis appliance through the ProxySG

Products

• Content Analysis Software - CA
• ProxySG Software - SGOS

Issue/Introduction

When CAS is configured to connect to the Internet through a ProxySG, updates fail with an error message saying "Error Connection error".

Resolution

It's important to ensure that the Content Analysis System is not subjected to SSL interception or authentication. You can do this with local or visual policy. Here is an example of the local policy, where x.x.x.x = the CAS IP address:

<proxy>
client.address=x.x.x.x authenticate(no) detect_protocol(no) allow

 

The above policy will ensure that all requests from Content Analysis are permitted.