Cannot activate Microsoft Visio 2013 when going through ProxySG appliance

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Article ID: 167122

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

You cannot activate Microsoft Visio 2013 when going through ProxySG appliance, and the appliance is performing SSL decryption on traffic.

Cause

Visio 2013 tries to access the following URL when you try to activate it:

https://activation.sls.microsoft.com/SLActivateProduct/SLActivateProduct.asmx

A policy trace displays the following:

  time: 2013-11-20 21:25:15 UTC
  POST https://activation.sls.microsoft.com/SLActivateProduct/SLActivateProduct.asmx?configextension=o14

  user: unauthenticated
  authentication status='not_attempted' authorization status='not_attempted'
  EXCEPTION(ssl_domain_invalid): Request could not be handled
  url.category: Technology/[email protected] Coat
  server.certficate.hostname.category: Technology/[email protected] Coat

Resolution

To resolve the issue:

  1. Add an SSL Access Layer.
  2. In the Action column, right click and select  Set > New > Set Server Certificate Validation > Select Disable server certificate validation. Click OK.
  3. In the destination column, right click and select Set > New > Request Url -> Simple Match. Type "activation.sls.microsoft.com" and click OK.
  4. Confirm that the rule lookslike the following, and then install policy:

 

 

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